Legal document

Refund Policy

This policy explains how to request a refund for plans and services purchased from In9 Mídia Soluções Digitais.

Last updated: October 16, 2026. This policy supplements our Terms of Service.

14-day refund

If you are not satisfied, you can request a full refund within 14 calendar days of the payment date, no questions asked.

How to request

Email suporte@in9midia.com with your account email and payment date, or request it directly at paddle.net using your order details.

Refund processing

Online payments are processed by Paddle.com, the authorized reseller and Merchant of Record for our orders. Refunds are returned to the original payment method.

Subscription cancellation

You can cancel your subscription at any time to stop future charges. Cancellation takes effect at the end of the period already paid.

Changes to this policy

This policy may be updated from time to time, and the current version will always be published on this page. Please also see our Terms of Service.