ProblemDisorganized queues
Nobody knows whose turn it is and complaints land at the desk.
With In9Tickets per service, called by voice and on the TV.
SGA · Service management
Organized queues, shorter waits and service under control
Tickets from a kiosk or printer, voice calling and a TV display, priorities and wait-time reports. For clinics, hospitals, government agencies, banks and universities.
A demo of your site's workflow. No commitment.
2008in business since
+2.000clients served
Voice + TVvisual and spoken calls
Sound familiar?
The problems that keep your lobby crowded
Problem
ProblemPriority without rules
Seniors, pregnant women and urgent cases handled on the fly.
With In9Priority rules and Manchester triage.
ProblemNo service metrics
No idea of wait times or peak hours.
With In9Reports on waits, walk-outs and productivity.
ProblemA display that only shows numbers
The lobby TV spends all day showing just the ticket number.
With In9The same screen calls tickets and shows campaigns.
How it works
End-to-end service, from ticket to report
1. Ticketing
Tickets from a kiosk or printer
The customer picks the service on the touchscreen kiosk and gets a ticket with directions.
2. Calling
Voice and TV display
The ticket appears on the TV with an electronic voice announcement pointing to the service counter.
3. Service
Agent control
Agents call, transfer between departments and close tickets from the web interface or a remote control.
4. Management
Real time and reports
Follow queues live and analyze metrics to reorganize teams and schedules.
Sites
Multiple counters and sites
Manage several service points at once, each with its own services and rules.
Healthcare
Triage
Support for the Manchester Triage System in hospitals and urgent care.
Integrations
ERPs and existing systems
Integration with ERPs, hospital systems, scheduling and other tools you already use.
Support
Technical team on WhatsApp
Direct contact with the team that builds the system, from pilot to rollout.
Where it works
For anyone who serves the public every day
- Hospitals
- Clinics
- Laboratories
- Government agencies
- Notary offices
- Banks
- Universities
- City halls
Deployment
A project built for your site
-
Service assessment
We map sites, counters, services, priorities and service volume.
-
Demo and technical validation
We show the full workflow and give your IT team the server, network and equipment requirements.
-
Deployment and training
We install, set up queues and priorities, and train agents and managers.
Get started
Request a demo
Tell us how your service works and a specialist will show SGA running with your site's workflow.
- A demo of your site's workflow
- Technical review with your IT team
- Deployment and team training
Extra revenue
Your waiting-room screen generate revenue too.
People waiting look at the TV. Sell space on that screen to local pharmacies, labs, shops and services, and the TV that calls tickets pays for itself.
- Ads between ticket calls
- Proof-of-play report for each advertiser
- Calls and directions stay on screen
5 advertisers × R$ 150 per month= R$ 750 per screenIllustrative estimate. Actual revenue depends on the region and foot traffic.
Estimate what my screen can earn 
AdTicketA 046Counter 1
The same screen calls the ticket and shows the advertiser.
Questions
Frequently asked questions
How is SGA installed?
SGA runs on your company's infrastructure. Our technical team sends the server, network and equipment requirements and supports the installation.
What equipment is needed?
It depends on your operation: TVs or displays for calling, kiosks or ticket printers, and service workstations. We can quote the equipment along with the proposal.
Are calls announced by voice?
Yes. The ticket appears on the display and is announced by voice with the counter number, which improves accessibility.
Does it integrate with the system we already use?
Yes. We integrate with ERPs, hospital systems, scheduling and other tools. Integrations are defined in the technical meeting.
How is it priced?
Licensing is per service site, with one NeoNews license per screen. The proposal accounts for sites, counters, integrations and equipment.
Since 2008 • 2,000+ clients