Reduce waiting time in your service flow
The Service Management System is a high-tech solution that controls waiting queues for any type of service, reducing waiting time and helping lower costs, deadlines and improve service quality.
What advantages can SGA bring?
SGA Lite
- Simplified version
- Ideal for numeric ticket calls
- Display on corporate TV
- Does not include ticket issuing
- Does not include reports
- Does not include real-time monitoring
- Does not include priority settings
- Practical and basic solution
SGA Enterprise
- Complete system version
- Full service management
- Ticket issuing
- Service completion
- Management reports
- Priority settings
- Real-time monitoring
- Greater efficiency and control
Faster service with SGA
TV Corporativa
Optimize service
Called tickets are announced on TVs, ensuring more accessibility for everyone, greater service flexibility and a much clearer and more efficient environment.
Queue control
Radio frequency receiver with remote control
Allows the operator to call tickets practically using a radio frequency remote control.
Self-service kiosks
Automate your service with touchscreen kiosks
To issue tickets, customers can interact with touchscreen kiosks and choose the service they need. A ticket is then printed with the required instructions.
See how SGA works
- Ticket Issuing: Customer gets a ticket from a touchscreen kiosk or printer, choosing the service type.
- Queue Organization: The system records and organizes tickets, prioritizing services according to configuration.
- Ticket Call: The ticket is displayed on monitors with electronic voice announcement, indicating the counter.
- Service: The attendant calls tickets through the web interface and records information.
- Waiting Content: Monitors display content such as campaigns and news through NeoNews.
- Reports: Generates service data for analysis and optimization.
Frequently Asked Questions
Frequently asked questions
Quick answers about queue management, ticket calls, equipment and service flow automation with SGA.
What is SGA?
SGA is a system that organizes and manages customer service through queues, tickets and automated calls.
What is SGA used for?
It helps reduce queues, organize service flow and improve customer experience.
Does the system issue service tickets?
Yes, SGA allows ticket issuing through a kiosk or manually.
Does SGA make automatic calls?
Yes, tickets are called through a visual panel and audio.
Can it generate reports?
Yes, the system offers performance, waiting time and service reports.
Can I monitor service in real time?
Yes, it is possible to monitor queues and ongoing services.
What is SGA?
SGA is a system that organizes and manages customer service through queues, tickets and automated calls.
What is SGA used for?
It helps reduce queues, organize service flow and improve customer experience.
Does the system issue service tickets?
Yes, SGA allows ticket issuing through a kiosk or manually.
Does SGA make automatic calls?
Yes, tickets are called through a visual panel and audio.
Can it generate reports?
Yes, the system offers performance, waiting time and service reports.
Can I monitor service in real time?
Yes, it is possible to monitor queues and ongoing services.
Does the system help identify bottlenecks?
Yes, through reports and performance indicators.
Does SGA work with multiple counters?
Yes, it can manage multiple service points simultaneously.
Can service be transferred between departments?
Yes, the system allows customer redirection.
Is the customer called by audio and panel?
Yes, ensuring accessibility and better organization.
Can content be displayed on TVs?
Yes, the system can be integrated with corporate TV for communication and marketing.
Does SGA integrate with other systems?
Yes, it can be integrated according to the company needs.
Do I need specific equipment?
It depends on the operation, but may include kiosks, printers and monitors.
