Questions answered

Frequently asked questions

We gathered the most common topics so you can find answers faster and keep your operation running.

Sync and update

Syncing refers to schedule grid updates. Updating is the automatic process that refreshes terminal information such as date and time.

Template usage

Templates are definition files for digital signage and corporate TV campaign layouts. Studio already includes a ready-to-use selection.

Terminal monitoring

Neonews lets you monitor terminals, identify audience and report performance for a specific target audience.

Dynamic content

Dynamic content can be added to campaigns through RSS channels, creating a more relevant display for your context.

Supported formats

Neonews supports several file formats. Check the wiki for the full list and usage recommendations.

Minimum requirements

Requirements vary according to the platform. Check the wiki to confirm the proper setup before deployment.

Help center

Direct support for what you need

The wiki solves most cases and, when needed, support steps in to complete configuration or clarify the next step.

Equipment

Check the suggested options to keep your terminal compatible with daily use.

Tutorials

Watch content from the In9 Mídia Soluções channel to configure, operate and get more from our solutions.